We want every customer to be satisfied with their purchase from HLG LaserWorks.
Because many of our products are custom engraved or made to order, customized products may not be eligible for returns or refunds unless they arrive damaged, defective, or incorrect.
If there is a problem with your order, please contact us within 7 days of delivery and provide your order number along with photos showing the issue.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Once the issue has been reviewed, we may offer a replacement or refund when appropriate.
Digital Products
Digital engraving files are non-refundable once they have been purchased or downloaded, except where required by applicable law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Once production or engraving has started, cancellation may no longer be possible.
Approved Refunds
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
For any questions regarding returns, refunds, or order issues, please contact our customer support team.
